Support & Help

Help Center

Three ways to get answers — and a few guidelines that get you a faster, better response.

Our main support channel. Mon–Fri, 10 AM – 5 PM PKT. General queries within 24h, payment & enrollment within 12h, technical issues within 6h.

Chat on WhatsApp

AI Assistant — 24/7

Instant answers about courses, pricing, timings and enrollment — any time of day, in English, Urdu, or Roman Urdu.

Chat with AI

Visit the Campus

5th Floor, 4-D Main Commercial, Block D, Valencia Town, Lahore. Mon–Fri, 10 AM – 5 PM PKT. Message us on WhatsApp first so the right person is available.

Contact Details

01 / Ask The Right Way

How to ask your queries properly

Follow these guidelines for faster and more accurate responses.

Start with a Greeting

A simple greeting sets a friendly tone and helps us serve you better.

Good example

"Assalam-o-Alaikum! I have a question about the Vibe Coding course."

Avoid

"course price?"

Be Specific and Clear

The more specific your question, the faster and more accurate our answer.

Good example

"I'm interested in the AI Automation course. Can you tell me what tools will be covered and if I need any prior experience?"

Avoid

"tell me about course"

Include Relevant Information

Include: your full name · the course name · enrollment date (if enrolled) · transaction ID or payment proof · any error messages or screenshots.

Good example

"Hi! I enrolled in Shopify course on Jan 15th. My name is Ahmed Ali and I sent payment via Easypaisa (Transaction ID: 123456). Can you confirm if my payment was received?"

Ask One Question at a Time

Focused messages get focused answers.

Have multiple questions? Number them (1, 2, 3) in a single message so each one gets answered.

Use Proper Language

Complete sentences help us understand exactly what you need.

Good example

"What is the duration of the WordPress Development course?"

Be Patient

We aim to respond within 24 hours during business days. For urgent matters, mention "URGENT" in your message.

Response times

General queries: within 24 hours
Payment / enrollment: within 12 hours
Technical issues: within 6 hours

02 / Query Templates

Copy, customize, send

Ready-made templates for the most common queries.

📚Course Information Query

Assalam-o-Alaikum!

I'm interested in learning more about the [Course Name] course. Could you please provide information about:
1. Course duration and schedule
2. Prerequisites (if any)
3. What I'll learn
4. Career opportunities after completion

Thank you!

💳Payment Confirmation Query

Assalam-o-Alaikum!

I enrolled in the [Course Name] course and made a payment. Please confirm receipt:

Name: [Your Full Name]
Course: [Course Name]
Payment Method: [Nayapay/Easypaisa/Sadapay/Jazz Cash]
Amount: [Amount]
Transaction ID: [Transaction ID]
Date: [Date]

Thank you!

🔐Course Access Query

Assalam-o-Alaikum!

I enrolled in the [Course Name] course but haven't received access yet. Could you please check:

Name: [Your Full Name]
Email: [Your Email]
Course: [Course Name]
Enrollment Date: [Date]

Thank you!

🛠️Technical Support Query

Assalam-o-Alaikum!

I'm facing a technical issue with [describe the issue]. Here are the details:

Issue: [Brief description]
Course: [Course Name]
What I was trying to do: [Steps you took]
Error message: [If any]
Screenshot: [Attach if possible]

Thank you for your help!

📅Schedule/Class Timing Query

Assalam-o-Alaikum!

I'd like to know about the class schedule for [Course Name]:
1. What days and times are the classes?
2. Are recordings available if I miss a class?
3. What is the duration of each session?

Thank you!

03 / Best Practices

Do's & Don'ts

Do's

Be polite and respectful
Provide complete information
Attach screenshots for technical issues
Wait for a response before sending follow-ups
Use proper grammar and complete sentences

Don'ts

Don't send one-word messages
Don't spam with multiple messages
Don't use all caps (it looks like shouting)
Don't send voice messages for simple queries
Don't expect instant responses (we're human too!)

04 / FAQ

Frequently asked questions

What's the best time to contact you?＋

We respond to WhatsApp messages during business hours (10 AM - 5 PM PKT, Monday to Friday). You can send your message anytime, and we'll get back to you as soon as possible.

Can I call instead of messaging?＋

We prefer WhatsApp messages as they allow us to track queries better and provide more detailed responses. However, for urgent matters, you can mention "URGENT" in your message.

What if I don't get a response?＋

If you haven't received a response within 24 hours, please send a polite follow-up message. Sometimes messages can get missed, and a gentle reminder helps us prioritize your query.

Can I ask multiple questions in one message?＋

Yes! Just number your questions (1, 2, 3) to make it easier for us to address each one. This is actually preferred over sending multiple separate messages.

Do you provide support in Urdu?＋

Yes! You can ask your questions in Urdu, English, or a mix of both. We're comfortable with both languages and will respond in the language you use.

Can I visit your campus in person?＋

Yes! Our campus is at 5th Floor, 4-D Main Commercial, Block D, Valencia Town, Lahore. Visiting hours match our business hours - 10 AM to 5 PM PKT, Monday to Friday. Message us on WhatsApp first so the right person is available for you.

Is there any way to get answers outside business hours?＋

Yes - our AI assistant at skillmentor.pk/ai-chat is available 24/7 and answers questions about courses, pricing, timings, and enrollment in English, Urdu, or Roman Urdu.

Ready to get help?

Follow the guidelines above and reach out — we're here to help!