Program Starts
March 10th, 2026
⚠️ Limited seats available!
Help Center
Get the support you need! Follow our guidelines to ask your queries properly and get faster responses via WhatsApp.
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Get instant support and answers to your questions
How to Ask Your Queries Properly
Follow these guidelines for faster and more accurate responses
Start with a Greeting
Always begin your message with a polite greeting. This helps create a positive interaction and shows respect.
✅ Good Example:
"Assalam-o-Alaikum! I have a question about the Vibe Coding course."
❌ Avoid:
"course price?"
Be Specific and Clear
Provide all relevant details about your query. Include course name, your specific question, and any context that might help us understand your situation better.
✅ Good Example:
"I'm interested in the AI Automation course. Can you tell me what tools will be covered and if I need any prior experience?"
❌ Avoid:
"tell me about course"
Include Relevant Information
When asking about enrollment, payments, or course access, include:
- Your full name
- Course name you're interested in
- Enrollment date (if already enrolled)
- Transaction ID or payment proof (for payment-related queries)
- Any error messages or screenshots (for technical issues)
✅ Good Example:
"Hi! I enrolled in Shopify course on Jan 15th. My name is Ahmed Ali and I sent payment via Easypaisa (Transaction ID: 123456). Can you confirm if my payment was received?"
Ask One Question at a Time
For complex queries, break them down into separate messages. This helps us provide more focused and accurate answers.
💡 Tip:
If you have multiple questions, number them (1, 2, 3) so we can address each one clearly.
Use Proper Language
While we understand casual communication, using proper grammar and complete sentences helps us understand your query better and respond more accurately.
✅ Preferred:
"What is the duration of the WordPress Development course?"
Be Patient
We aim to respond within 24 hours during business days. If your query is urgent, mention it in your message. Avoid sending multiple messages for the same query as it may delay our response.
⏰ Response Times:
- • General queries: Within 24 hours
- • Payment/Enrollment: Within 12 hours
- • Technical issues: Within 6 hours
Query Templates
Copy and customize these templates for common queries
📚 Course Information Query
Assalam-o-Alaikum! I'm interested in learning more about the [Course Name] course. Could you please provide information about: 1. Course duration and schedule 2. Prerequisites (if any) 3. What I'll learn 4. Career opportunities after completion Thank you!
💳 Payment Confirmation Query
Assalam-o-Alaikum! I enrolled in the [Course Name] course and made a payment. Please confirm receipt: Name: [Your Full Name] Course: [Course Name] Payment Method: [Nayapay/Easypaisa/Sadapay/Jazz Cash] Amount: [Amount] Transaction ID: [Transaction ID] Date: [Date] Thank you!
🔐 Course Access Query
Assalam-o-Alaikum! I enrolled in the [Course Name] course but haven't received access yet. Could you please check: Name: [Your Full Name] Email: [Your Email] Course: [Course Name] Enrollment Date: [Date] Thank you!
🛠️ Technical Support Query
Assalam-o-Alaikum! I'm facing a technical issue with [describe the issue]. Here are the details: Issue: [Brief description] Course: [Course Name] What I was trying to do: [Steps you took] Error message: [If any] Screenshot: [Attach if possible] Thank you for your help!
📅 Schedule/Class Timing Query
Assalam-o-Alaikum! I'd like to know about the class schedule for [Course Name]: 1. What days and times are the classes? 2. Are recordings available if I miss a class? 3. What is the duration of each session? Thank you!
Best Practices
Do's
- ✓Be polite and respectful
- ✓Provide complete information
- ✓Attach screenshots for technical issues
- ✓Wait for a response before sending follow-ups
- ✓Use proper grammar and complete sentences
Don'ts
- ✗Don't send one-word messages
- ✗Don't spam with multiple messages
- ✗Don't use all caps (it looks like shouting)
- ✗Don't send voice messages for simple queries
- ✗Don't expect instant responses (we're human too!)
Frequently Asked Questions
What's the best time to contact you?
We respond to WhatsApp messages during business hours (9 AM - 6 PM PKT, Monday to Saturday). You can send your message anytime, and we'll get back to you as soon as possible.
Can I call instead of messaging?
We prefer WhatsApp messages as they allow us to track queries better and provide more detailed responses. However, for urgent matters, you can mention "URGENT" in your message.
What if I don't get a response?
If you haven't received a response within 24 hours, please send a polite follow-up message. Sometimes messages can get missed, and a gentle reminder helps us prioritize your query.
Can I ask multiple questions in one message?
Yes! Just number your questions (1, 2, 3) to make it easier for us to address each one. This is actually preferred over sending multiple separate messages.
Do you provide support in Urdu?
Yes! You can ask your questions in Urdu, English, or a mix of both. We're comfortable with both languages and will respond in the language you use.
Ready to Get Help?
Follow the guidelines above and reach out to us on WhatsApp. We're here to help!
Contact Us on WhatsApp